We're based at 2929 E Isaacs Ave in Walla Walla, WA, and serve the Walla Walla Valley, including Walla Walla, College Place, Milton-Freewater, Dayton, Waitsburg and Touchet.

Yes. Our office is open Monday–Friday, 7:30 am to 5 pm, but our phones are answered 24 hours a day, and someone is always on stand-by for heating and cooling emergencies. Call (509) 525-1339.

Most repair calls are handled the same day or the next day. Maintenance plan members get priority: same day for Platinum, within 24 hours for Gold, and within 48 hours for Silver.

We charge one flat diagnostic fee to come out and find the problem. Residential: $105 + tax in Walla Walla and College Place, $135 + tax in Milton-Freewater, and $155 + tax in Touchet, Waitsburg, Dayton and other areas more than 15 miles from our shop. Commercial: $135 + tax in Walla Walla and College Place, and $185 + tax in Milton-Freewater and areas more than 15 miles away. Platinum and Gold maintenance plan members pay no diagnostic fee. After diagnosis, you get upfront flat-rate repair options before any work starts.

American Air offers three Preventative Protection Plans, paid yearly: Silver ($209 + tax) includes one visit a year, a 35-point inspection, 10% off repairs and service within 48 hours. Gold ($472 + tax) includes two visits a year, a 57-point inspection, 15% off repairs, service within 24 hours and no diagnostic fee. Platinum ($529 + tax) includes two visits a year, a 65-point inspection, 20% off repairs, same-day service and no diagnostic fee.

We're a Trane dealer and also install Daikin and Midea heating and cooling equipment and Heat & Glo gas fireplaces. We service and repair all makes and models.

Yes. Let us know if your equipment might be under warranty. We may be able to save you money, and we register all new equipment we install for its warranty.

Yes. Our workmanship is guaranteed for one year, on top of the manufacturer's warranty on parts and equipment.

Yes. Financing is available through Wells Fargo Home Projects, with approved credit.

It depends on age, repair cost and efficiency. Most systems last 12–20 years with regular maintenance. If yours is near that age and needs a major repair, replacement is often the better investment. We'll give you honest options for both.

For many homes, yes. Modern heat pumps heat and cool efficiently in our climate, and rebates may be available through Pacific Power, Columbia REA, Cascade Natural Gas or, in Oregon, Energy Trust of Oregon. We can tell you whether one makes sense for your house.

Yes. American Air Heating & Cooling, LLC is a registered Washington contractor (L&I #AMERIAH854PE, HVAC/R) and holds a Washington electrical contractor license (#AMERIAH824KC, HVAC/R specialty). We're also licensed in Oregon (#CRE197), and we're fully insured and bonded.

Yes. We service residential and light commercial HVAC systems, and our maintenance plans are popular with commercial landlords.

Dan Riener, a Walla Walla Valley native, founded the company in 2015. It's locally owned and operated.

This acronym stands for Heating, Ventilation and Air Conditioning.

HVAC systems can last a long time if regularly maintained. They can last 12-20 years. ​

SEER, the Seasonal Energy Efficiency Ratio, measure an air conditioning unit’s efficiency. Higher numbers mean units use less power. Selecting the correct amount of air conditioning and installing the system properly can affect the true SEER of an HVAC system. SEER is roughly equivalent to how we use a car’s reported fuel economy. In certain conditions 30 MPG is possible, but not during rush hour sitting creeping along Highway 12, for example.

Regular filter replacement helps your heating and cooling system operate at peak levels and improves indoor air quality. It is important to change filters regularly to ensure proper air flow and to keep your home free from dust, allergens and germs.

In general, American Air Heating & Cooling recommends that you replace your disposable filters at least once each season. If you have washable filters, they should be cleaned once a month. Your American Air Heating & Cooling technician will recommend a replacement schedule that delivers the optimum efficiency and filtration for your specific system. American Air Heating & Cooling can help you maintain your system by signing you up to one of our Preventative Protection Plans. This includes cleaning and inspecting your HVAC system once or twice each year (dependent on your plan choice). We recommend that you visually check filters and filtering equipment monthly. If filters look dirty, they need to be cleaned or replaced.

Having issues with your cooling system is the worst, especially over a weekend or if you’re expecting company. Contact us to schedule a call if you have any of the following symptoms- ​​ ​ Warm/No air blowing out of vents Malfunctioning Thermostat Condensate Water Leak Noisy equipment

Our winters can be very cold and brisk. To save you from the winter chills we can perform routine maintenance checks before the weather turns cold, so any small issues can be spotted before they become serious. The following are other complaints we often hear in the cooler months. ​ Need help lighting pilot light House or rooms are too cold Furnace with no fire Heat pump not working Thermostat broken Hot air not blowing Weird smell when furnace starts up Vents not blowing warm air Utility bills too expensive ​ Have an emergency? Our phones are answered 24-hours a day. 509-525-1339

A Diagnostic Fee is simply the break-even cost we have to have a technician come out and diagnose any problem you may be having with your residential or light commercial air conditioning and heating system. The reason we itemize a diagnostic fee on your bill is so we can be transparent about what the true costs are with no hidden fees. Many HVAC operators hide this fee by charging more on parts and labor. What does the Diagnostic Fee include? We load our truck with common parts, diagnostic tools and equipment to bring our service to your door. As part of the diagnostic fee, we include the average time it takes to get our home or office, employee salaries, gas, auto insurance, liability insurance, and the amount of time to evaluate the problem A diagnostic fee helps us be efficient with our time and yours. This is why we put such an emphasis on continuing education and training so we can expertly diagnose any problem with your system, offer you options, and get you fixed up right away.

A growing number of progressive contractors use “flat rate pricing” today. Flat rate pricing means you pay fixed flat rate for a repair no matter how long the technician takes to complete the task. Flat rate pricing was developed so that homeowners would know the cost upfront, before the work begins. Flat rate prices come from a standard, national flat rate price book. The repair times are based on national averages so that you will pay the same price as the neighbor who also chose American Air Heating & Cooling for the same repair, no matter how long the repair takes. Flat rate can save you a lot of money when a repair takes longer than expected because the price doesn’t change due to the upfront price given. It acts like an insurance policy, eliminating unpleasant surprises.

Properly maintained equipment helps you save money on operating costs and can help identify problems prior to them becoming big problems. These inspections often prevent surprise breakdowns and outages during the warmest and coolest times of the year, when air conditioning and heating systems are stretched to their capacity.

We recommend visiting: Cascade Natural Gas Website Pacific Power Website Columbia REA Website