Precision. Punctuality. Excellence.
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Frequently asked questions
This acronym stands for Heating, Ventilation and Air Conditioning.
HVAC systems can last a long time if regularly maintained. They can last 12-20 years.
SEER, the Seasonal Energy Efficiency Ratio, measure an air conditioning unit’s efficiency. Higher numbers mean units use less power. Selecting the correct amount of air conditioning and installing the system properly can affect the true SEER of an HVAC system. SEER is roughly equivalent to how we use a car’s reported fuel economy. In certain conditions 30 MPH is possible, but not during rush hour sitting creeping along IH-10, for example.
Regular filter replacement helps your heating and cooling system operate at peak levels and improves indoor air quality. It is important to change filters regularly to ensure proper air flow and to keep your home free from dust, allergens and germs.
In general, American Air Heating & Cooling recommends that you replace your disposable filters at least once each season. If you have washable filters, they should be cleaned once a month. Your American Air Heating & Cooling technician will recommend a replacement schedule that delivers the optimum efficiency and filtration for your specific system. American Air Heating & Cooling can help you maintain your system by signing you up to one of our Preventative Protection Plans. This includes cleaning and inspecting your HVAC system once or twice each year (dependent on your plan choice). We recommend that you visually check filters and filtering equipment monthly. If filters look dirty, they need to be cleaned or replaced.
Having issues with your cooling system is the worst, especially over a weekend or if you’re expecting company.
Contact us to schedule a call if you have any of the following symptoms-
Warm/No air blowing out of vents
Malfunctioning Thermostat
Condensate Water Leak
Noisy equipment
Our winters can be very cold and brisk. To save you from the winter chills we can perform routine maintenance checks before the weather turns cold, so any small issues can be spotted before they become serious. The following are other complaints we often hear in the cooler months.
Need help lighting pilot light
House or rooms are too cold
Furnace with no fire
Heat pump not working
Thermostat broken
Hot air not blowing
Weird smell when furnace starts up
Vents not blowing warm air
Utility bills too expensive
Have an emergency? Our phones are answered 24-hours a day.
509-525-1339
A Diagnostic Fee is simply the break-even cost we have to have a technician come out and diagnose any problem you may be having with your residential or light commercial air conditioning and heating system. The reason we itemize a diagnostic fee on your bill is so we can be transparent about what the true costs are with no hidden fees. Many HVAC operators hide this fee by charging more on parts and labor.
What does the Diagnostic Fee include? We load our truck with common parts, diagnostic tools and
equipment to bring our service to your door. As part of the diagnostic fee, we include the average time it takes to get our home or office, employee salaries, gas, auto insurance, liability insurance, and the amount of time to evaluate the problem
A diagnostic fee helps us be efficient with our time and yours. This is why we put such an emphasis on continuing education and training so we can expertly diagnose any problem with your system, offer you options, and get you fixed up right away.
A growing number of progressive contractors use “flat rate pricing” today. Flat rate pricing means you pay fixed flat rate for a repair no matter how long the technician takes to complete the task. Flat rate pricing was developed so that homeowners would know the cost upfront, before the work begins. Flat rate prices come from a standard, national flat rate price book. The repair times are based on national averages so that you will pay the same price as the neighbor who also chose American Air Heating & Cooling for the same repair, no matter how long the repair takes.
Flat rate can save you a lot of money when a repair takes longer than expected because the price
doesn’t change due to the upfront price given. It acts like an insurance policy, eliminating unpleasant surprises.
Properly maintained equipment helps you save money on operating costs and can help identify
problems prior to them becoming big problems. These inspections often prevent surprise breakdowns and outages during the warmest and coolest times of the year, when air conditioning and heating systems are stretched to their capacity.